Using IS for Decision Making

6 Feb

Decision-Making Levels of Organisations

Well before we move onto the different information systems that are used to aid decision making we must first have a look at the levels of decision making within an organisation which require a various information systems to help with decision making.


Figure 1. the decision making levels of organisation.


Strategic Decisions  

  • determines the objectives, resources and policies of the organisation
  • it usually involves a small team of high level managers who deal with complex and non- routine problems
  • the main problem in this area deals with the future and how the company can deal with a changing environment

Tactical Decisions

  • this area is concerned with how efficiently and effectively resources are used and how well operations are preforming
  • it involves the management and requires close interaction with employees that are carrying out the tasks of the organisation
  • it commonly deals with broad policies and objectives set out by strategic decision making

Operational Decisions

  • this shows how to carry out the precise tasks set out by strategic and middle management decision makers
  • it generally deals with determining which units in the organisation will carry out the task, establishing criteria for completion and resource utilisation evaluating outputs all require decisions about operational control.

Sources include:,d.ZGU



2 Responses to “Using IS for Decision Making”

  1. sad112712305 February 6, 2013 at 9:24 pm #

    Nicely outlined !

  2. sad111417732 February 8, 2013 at 7:56 pm #

    Very well laid out and easy to understand.

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