When thinking about teams and the roles they play in I.S projects it is easy to forget about the end-users and the major role they play.They are the ones that specify the requirements for the system and how they are going to use it.
It is difficult to say how involved the end-user should be.End-users think that they should be very involved in the project as the rest of the I.S team puts too much emphasis on the technical needs and not enough on the business needs.On the other hand, I.s teams think that end-users don’t understand the technology and change the requirements of the system too much throughout the project.
To avoid too much conflict it is important for End-users to know their role in the I.S project. Here are just a few of those role:
1. Define business needs and requirements.
2. Work with IT to specify deliverables.
3. Work with IT to specify acceptance and success criteria.
4. Follow established change control procedures to minimize unwarranted change requests.
5. Establish communications channels to report issues and change requests.
6. Participate in demonstrations and tests as needed.
7. Provide feedback as needed after tests and pilots.