We can all see the developments in information technology all around us. Today I am going to focus on the value of information to business and how developments have benefited firms greatly.
The main benefit of information is increased efficiency. Being efficient is essential for businesses to survive and compete in these current times. With the use of information technology businesses can use automatic machines and computers to perform processes which are usually done by people and are boring to do. These processes can include “service desk call logging, file archiving, or customer records management”. With the introduction of information technology these jobs can be done much faster and most importantly more accurately.
When such technology in introduced it leaves us humans more time to make important decisions, develop business connections with people, developing business ideas and deal with customers personally. This improves businesses and gives them an impressive advantage. For a company who still has employees performing the processes which computers can do, it may appear to the customer that they are seen as less of importance as they may not have the same time as an efficient business to give excellent customer service(something that only a human being can do effectively!).
Information is massively valuable to any business manager. By having good access to information they can make better more informed business decisions. Through information technology they are capable of keeping years of data regarding finances and customers. This information then allows them to clearly see areas where the business may need changing and make decisions based on that. By being up to date they are able to deal with any major or sudden changes in the business world which could potentially harm the business. This in itself shows just how valuable information can be if it is obtained and used properly.
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Reference:Complete IT Professional, 2012,[online] Advantages Of Information Technology In Business. Available at: http://www.completeitprofessional.com/industry/advantages-of-information-technology-in-business/