In my previous post (https://eternalsunshineoftheismind.wordpress.com/2013/02/08/using-is-for-decision-making-8/) I discussed the three types of decisions, and have previously blogged about the stages in decision making.
In this blog I will dicuss the three decision-making levels of an organisation, as it is important to understand the responsibilities that each level has when discussing the decisions they must consider.
The three decision-making levels in an organisation are:
- Operational Level
- Managerial Level
- Executive Level
Operational Level – These are the foremen and supervisiors, who use IS to automate routine and repetitive activities and events, in order to improve organisational efficiency.
Managerial Level – Midlevel managers and functional managers need IS to automate the monitoring and controlling of operational activites. This is done to improve organisational effectiveness.
Executive Level – The top level is the Executive/Strategic Level. Here, Executive level managers aggregate summaries of past organisational data and projections of the future, to improve organisational strategy and planning.