A decision support system (DSS) is a computer program application that analyzes business data and presents it so that users can make business decisions more easily. Put simply it is a system that supports decision making! Some decisions require an “optimization algorithm” (Hawryszkiewycz,2012). For example An Post schedules deliveries to reduce costs and minimize travel expenses.
The benefits of DSS are numerous:
- They are time saving:speeds up decision making within an organization and enhance employee productivity
- Improve interpersonal communication: efficient decision making results in better decisions. DSS improves employee to employee communication between departments and within the same department, it also improves employee to management communication, leading to a better, more open work environment
- Improves competitive advantage:Use of decision support system in an organization provides a competitive advantage over other organizations which do not use DSS. As innovative and new ideas are made quickly and efficiently.
- The use of DSS within an organisation supports learning: managers and employees learn new concepts regarding business and decision making.
I hope you enjoyed this blog, stay tuned for more!