E-Government is one of the latest trends in information systems. It involves using systems to enhance the quality of and access to government services. It enables and encourages citizens to become more involved in the work of the government they have elected. It may also lead to increased transparency and more efficiency.
E-government systems allow citizens to request to use a government service and receive the service through the internet.
There are 4 types of e-government services:
- Government-to-Citizen (G2C) – this is generally information to citizens about healthcare, taxes and other governmental functions. It is becoming an increasingly efficient service in an Irish context. For example, the PAYE Anytime service allows citizens to review tax records and claim back overpaid taxes via their own personal online profile.
- Government-to-Business (G2B) – these generally involve the government passing on information about rules and regulations to businesses. They also may involve applying for licenses, grants etc.
- Government-to-Employee (G2E) – these are similar to G2C services but lean more towards civil servants.
- Government-to-Government (G2G) – these include transactions between national governmental bodies but also exist on an international level.
E-government may be costly to implement but in the long-run it leads to increased efficiencies and enables the government to decrease their number of administration staff. It is also important to citizens as it encourages them to interact with the government and it keeps in line with the increasing technology and efficiency they are experiencing in their everyday lives, such as in the workplace.