System Analsyts- what qualifications do you need to be a system analyst- Part 3

5 Mar

Hey guys 😀

It’s that time again to do another blog and as i said in the last blog my new blog would be all about Interpersonal Skills 😀 I hope you will enjoy and please don’t be afraid to leave a comment 😀

So what is Interpersonal Skills?

Well system analysts will have to work with a lot of staff in key positions in an organisation.  So, interpersonal skills are necessary for the system analyst to succeed and the these skills can be classified as the following :

1. Communication skills

2. Working alone as well as in a team

3.Facilitating groups

4.Managing expectations

1. Communication Skills:

Well of course a system analyst should be able to communicate clearly and effectively with others in the organisation, this is vital!  They must establish a good relationship with their clients early on in the project and they will have to maintain their relationship throughout the project.  There are many ways of communicating from writing to verbal to visual.  The system analyst needs to master as many forms of communication as possible.

Interpersonal communication subjects are as follows:

  • Listening
  • Technical writing
  • interviewing
  • Business writing
  • Business Speaking, etc

2.Working alone as well as a team:

A lot of people in organisations will have to depend on their own performance therefore a system analyst must be able to organise and manage their own schedule, commitments and deadlines.  College would be an exam of this, we all depend on our own capabilities when it comes to  handing up assignments and studying for exams.  A system analyst must be able to work within a team to achieve project goals.  For a team to work effectively and to ensure the quality of the product, the team must establish standards of cooperation and coordination that will guide them in their work.

There are 12 characteristics of a high performance team that influence team work, here are some examples:

  • Commitment of the team
  • Mutual team
  • Sense of Empowerment
  • Small team size
  • Sense of team identity: result driven structure, etc

3. Facilitating Groups:

A facilitator must guide the group without being a part of the group and must work to keep the effort on track by helping the group by resolving their differences.  Facilitating groups are usually people from different departments such as HR and IT and they are coming together to do a project or give their ideas.  What may seem important for one department may not be so important for another department and this could start-up arguments.  It is important that a system analyst is able to keep the project on track and make sure that people can resolve their differences. Some Facilitator guidelines can be as follows:

  • Purpose should be made clear
  • make sure that the group understands what is expected of them and of you
  • Reward group member participation with thanks and respect, etc

4. Managing Expectations:

People tend to react to change in different ways, mostly when people are used to certain ways of working and systems they are familiar with, they can feel reluctant to change over to new systems that system analysts may introduce into the company.  It is important that system analysts  understand the technology and try to manage user expectations which is related to how successful the system is implemented.  The system analyst should/ must understand the work flows that the technology will support and how the new system will affect people in the organisation.  It is important that system analysts can communicate a realistic picture of the new system and what it will do for users and managers.  Managing expectations begins with the development of the business case for the system and extends all the way through training people to use the new system and getting familiar and getting the best out of the new system.

The following are some of the requirements that a system analyst should fulfill:

  • General business knowledge
  • Problem solving skills
  • Communication skills
  • Interpersonal skills, etc


For more about system analyst please check out my fellow group members blogs, you will not be sorry 😀

If you want to learn more information about Interpersonal Skills please check out the following website, it is where I got my information for this blog from 😀

Hope you will tune into my next blog which will talk about the Technical skills that a system analyst should have 😀

Enjoy 😀


9 Responses to “System Analsyts- what qualifications do you need to be a system analyst- Part 3”

  1. sad111302881 March 5, 2013 at 8:41 pm #

    fantastic blog! really enjoyed it, you have a flair for writing, language is witty and informative.. future career perhaps 🙂

  2. sad112540853 March 6, 2013 at 12:38 pm #

    why thank you 111302881 😀

  3. sad111351566 March 6, 2013 at 12:42 pm #

    my favourite blog so far 🙂 loved how you added a sence of humour to it 🙂

  4. sad112540853 March 6, 2013 at 12:58 pm #

    Thank you sooooo much 111351566 😀

  5. sad112712305 March 6, 2013 at 7:39 pm #

    I read all your blogs and they are very good ! Well done !!! Could you list more skills that would be required to manage expectations, please? Thank you.

  6. sad111548123 March 7, 2013 at 11:58 pm #

    Excellent blog. very nice approach to the topic! (“,)

  7. sad112540853 March 8, 2013 at 2:12 am #

    Thank you 112712305 and that is a great question 😀 well here are some more requirements that must be fulfilled by a system analyst :

    Working knowledge of information technology
    Flexibility and adaptability
    Thorough knowledge of analysis and design methodologies
    General Knowledge

    For more information on managing expectations, the following website is very helpful:

    I hope this helps 😀

    Thank you very much 111548123 😀

    • sad112712305 March 8, 2013 at 2:53 pm #

      Thank you very much! However, the link doesn’t seem to be working 😦 Could you re-post it,please? Thanks 🙂

  8. sad112540853 March 8, 2013 at 9:05 pm #

    Oh sorry about that, here you go 😀

    Thanks for letting me know 😀

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