Although information systems have many benefits to businesses they can also cause problems within an organisation if they do not function properly. This can happen for any number of reasons. Systems can break down, interrupting smooth operations and causing customer dissatisfaction. Examples of this can be customers may be charged for the wrong services or for merchandise that they didn’t order or after an order a customer could receive the wrong product. An out or order information system can deliver the wrong information to other information systems which could create further problems to companies and their customers. A big problem for companies is that information systems are vulnerable to hackers and fraud. If a companies system is hacked then all their financial and customer information is at risk to been seen by any amount of people.
Companies are responsible for correcting information systems to keep out hackers and in order to avoid loss of revenue and customer loyalty. However, information systems can sometimes be expected to failure to to the growth of a company and the way the information system is expected to grow and progress with the company. In this situation customers should be notified of the system failure and the company are doing to fix the problem.