NatWest having previously been hit by an information system failure, have been hit again yesterday March 7th 2013. This proving that information system failure is an ongoing matter.
Millions of Natwest customers were left unable to withdraw cash or make transactions on Wednesday, less than a year after IT problems left many unable to move money or pay bills for days.The bank said that online and telephone banking, cash withdrawals and payments had been affected. It said it understood that a majority of UK customers had been affected. But no reason was given for the problems.
NatWest also confirmed the problem on its customer services , social media’s, Twitter account: “We are aware of the problems our customers are having and apologise, we will provide more information as soon as we have it.” But the apology was met with scorn feedback by hundreds of its customers, with many angry replies that the bank had suffered yet another system failure. This is not the first time the bank has experienced this problem, this is their second failure in the last two years!NatWest is owned by the Royal Bank of Scotland group. Last June “technical issues” led to delays to balances being updated and millions of customers having problems using their cards for three days.RBS, NatWest and Ulster Bank had to extend opening hours at their branches to help customers who had been unable to pay bills, move money or whose salaries had not been paid.The following month more than 700,000 customers were affected by a “human error” that resulted in some accounts being debited twice. Is this good enough? It is clearly evident that information system failure is a continuous problem and is still prevalent even today.