The different causes of failure in IS can occur in the pre implementation stage, the implementation stage and and the post implementation stage. In this blog i am going to talk about the the causes of failure in the pre implementation stage.
These various factors are:
- Lack of research, risk management and long-term commitment: The implementation of IS nowadays is very difficult and complex so therefore its extremely important that management do plenty of research in advance and make sure everything they need is prepared properly in advance. Researches into risk and budget over runs and delays need to be fully looked into before the project has begun!
- Lack user buy-in and ownership: Users of the IS must believe that the new system will actually help their work practices. But too often the users are not consulted about the new system leading to the system not being satisfactory to the end users.
- Inapropriate use of technology:Technology is a tool and nothing more. Information Technology cannot exist and solve problems on its own, nor can it increase productivity or profit without the right work processes already in place and with adequately trained staff whom are ready and able to use it appropriately.
Worst still, if a tool is “hijacked” and manipulated to achieve a secondary goal, it would be very likely then that it would fail to achieve its original aims.
- The acceptability of failures:Despite the huge amounts of money involved, there is no obvious traceable accountability in the project management process in the past.
Even if the project fails, the management teams and vendors seem to only “melt away” in the background and re-group again for the next project.
The questions of “who”, “how” and “why” are seldom if ever asked, let alone answered.