Interview with Systems Analyst in GSK

9 Mar

I spoke with an information systems analyst at GSK and he described some of the duties he had to carry out as part of his responsibilities. In particular he described some of the tasks he has to carry out on a day to day basis on new systems and for employees on site. I will discuss the tasks in detail in this blog.

Currently in the GSK site this systems analyst is working in there is a new MERPS (Manufacturing Enterprise Resource Planning System) being implemented across the whole site and therefore it takes up a large part of the systems analysts work. He was involved in all stages of the SDLC so far. He first had to meet end users and find out what it is they want from the system itself. He met with many GSK employees across the site. This stage took quite a bit of time as the system is encompassing the entire site. He then went about designing the system. The system has now approached the implementation stage of the SDLC and the systems analyst is still very involved with the system and with programmers and making sure that any issues they have with the system itself are resolved. It is a big change for the site so it is very important that things run smoothly. The systems analyst said that as a result of the slump in the world economy, finance is tight and as was mentioned by my fellow group member  the systems analyst has to ensure that their are no budget overruns and unnecessary spending and that the system runs as efficiently as possible.


The systems analyst also said that he often encounters problems with systems on site. He gave the example of when a server called DUNSHWN018 was down on site. He had to investigate the issue and find out exactly what was wrong with the system. He said an electrical card had blown and needed to be replaced. After this measure was carried out the server had to be rebooted. He also said that other systems regularly have problems that have to be tended to.

Outside of working on the new MERPS system, the systems analyst said that he also has to provide systems support to employees within the organization on a regular basis. He gave a recent example of when a new employee had started in the organizations IT department. He had to set-up a new phone and PC for the new employee which involved connecting into the network hardware system which was already set-up in GSK, and making the connection port active. Then he had to set-up a network account for the new employee.

These are just some of the things the systems anlayst spoke to me that hes has to undertake on a day to day basis. It was very interesting to here from a modern day systems analyst and what roles they have to fulfil on a day to day basis.

3 Responses to “Interview with Systems Analyst in GSK”

  1. sad112759089 March 10, 2013 at 2:07 am #

    Very handy info as its one on one experience. Well written blog!

    • sad111351131 March 10, 2013 at 1:10 pm #

      Thanks very much, yea it was great to get such a good insight into a modern day systems analyst and what roles he has to do in a multinational company. We have been talking about the theory behind the role of a systems analyst over the last 7 or so weeks and it was very interesting to see the theory in practice.

  2. sad111351256 March 10, 2013 at 9:37 pm #

    It’s nice to see real personal experiences with IS projects. Appreciate the shout out 😉

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