I thought it might be interesting to find an example where an I.S. failure has had an impact in Ireland.
The best example I could find occurred very recently in June of 2012 to Ulster Bank. Ireland’s third largest bank. How a technical glitch triggered by a software upgrade to a computer in an office in Edinburgh can collapse the processing of a daily “batch” of 20 million transactions at one of the biggest banking groups in the world, has left many scratching their heads!
It caused upheaval and huge inconvenience in the lives of customers in Britain and Ireland, but most spectacularly for well in excess of 100,000 customers at Ulster Bank who struggled to access their own cash and were unable to make everyday payments
Given the climate of financial markets and customer concerns about the security of deposits amid a four-year banking crisis, the technical problems could not have come at a worse time for a group that has already had a chequered recent history.
Not only did the failure seriously damage Ulster Bank’s reputation, the payroll bill arising from the computer failures was significant. More than 100 senior executives and managers had to work around the clock, while 2,000 branch staff had to work additional hours dealing with customers and facilitating payment.
The example itself is quite interesting, if you want to read more here is the link 🙂